Master Service Agreement (MSA) & Terms of Service
PLEASE
CAREFULLY READ THE FOLLOWING TOS. BY ACESSING AND USING THE SERVICES
YOU AGREE TO BE BOUND BY THE TOS. IF YOU DO NOT AGREE TO BE BOUND BY
THE TOS, DO NOT ACCESS OR USE THE SERVICES OR ANCILLARY SOFTWARE.
"Service" mean and include Web Hosting Services, SMPT Services,
Domain Name Registration, Domain Name forwarding/redirection Services
and all other services that we may offer you from time to time at our
sole discretion.
1. Acceptance of terms and subscription
1.1 Service is offered to you on a condition that you accept all the
TOS without modification or reservation by clicking the "I Agree"
button.
1.2 If you obtain more than one Service from us the TOS shall be applicable
in respect of all the Services and your acceptance of the TOS at the
time of availing the Service for the first time shall be deemed to be
acceptance of TOS for the Services availed subsequently.
1.3 For availing of any Service you have to fill in the Service Registration
Form ("SRF") that is available at our website: www.indialinks.com,
www.indialinks.co.in and www.domainredirect.com and choose the Service
you wish to avail. SRF also contains the payment terms and other details.
Provisions of any of the Services are subject to our acceptance of your
SRF. The Service is deemed to have been accepted by you when we send
us the written confirmation of your order. Upon registration we will
give you Customer ID and password ("Security Codes").
1.4 You agree (i) to provide us with true, accurate, current and complete
information as prompted by the SRF (such information being the "Registration
Data"/ "RD"); (ii) to maintain and promptly update the
RD to keep it true, accurate, current and complete. If you suspect an
error in the RD information supplied to us, you shall immediately make
'best efforts' to correct the error wherever possible or inform us in
writing. We are not responsible for any loss or damage caused to you
due to non-compliance with this clause.
2. Term
This Agreement shall be for a period of 1 year unless otherwise
specified in the SRF. The Term will get renewed for period of 1 year
automatically unless you informs us in writing at least one month prior
to expiry/renewal date of your intention not to continue with the Service.
If renewal is not confirmed (via Live-support or email), we have rights
to disable/suspend the services and we may contact the end user for
direct renewal. (Ä this highlighted portion was given in your email.
Please confirm where you would want to include it.)
3. Services
3.1 The use of the Service is subject to our Privacy Policy. For more
information, please see our full Privacy Policy at http://www.domainredirect.com/legal
3.2 We reserve the right to change, without notice, the terms and conditions
under which the Service is offered. You can review the most current
version of this TOS at any time at http://www.domainredirect.com/legal
If you continue to use Services after, modifications
to the TOS, you will be deemed to have agreed to be bound by the changes.
3.3 We reserve the right to deny to you, at our sole and absolute discretion,
access to the Service including or any portion thereof without any prior
notice. Reasons for the refusal may or may not be given in writing by
us.
3.4 We do not allow clients to install their own chat rooms. These
tend to be large system hogs and we cannot allow it as an account option.
We do provide a choice of Java chat rooms for a small extra charge that
will more than fill your needs and run without hindering the performance
of the machine for others.
3.5 Your website or Services offered to you may be suspended if we
receive any complaint of any nature in respect of your website.
3.6 You agree that in case of our server receives emails or any kind
of requests for sites hosted by us which is overloading server or creating
any sort of problems, we may temporarily or permanently disable
related website(s)/accounts and we will not be held liable for the same.
3.7 You must sign an agreement with your end-users and the end-users
shall be bound by the TOS. You agree to give appropriate notice to your
end users of the TOS and that the fact that they are bound by it.
3.8 All Services shall be ordered from our online control panel where
you shall to log-in with Customer Code and Password. All orders, support
requests or requests for any changes or billing details or any details
shall be communicated to us via this control panel (Live-Support).
4. Obligations And Warranties
4.1 You shall (i) bear all responsibility of keeping and ensuring that
Security Codes are kept in a secure manner; (ii) not assign or disclose
your Security Codes to any person or entity without our prior written
consent; (iii) bear all liability that may occur as a result of the
Security Code being used by third parties, or due to their improper
use.
4.2 You agree to immediately notify us of any unauthorized use of your
account or any other breach of security known to you.
4.3 You agree that all co-ordination with regard to the request for
Services between you and us shall only be done via Live-Support or by
e-mail and by no other mode. All transmissions made via Live-Support
or via e-mail is deemed duly executed and is to be binding on the person
sending it, no further signatures or authentication of any kind is necessary.
4.4 Intellectual Property : You acknowledge, agree and represent that
your Web site, and all the content, including but not limited to text,
software, music, sound, photographs, video, graphics or other material
contained or maintained on your Web site or presented to you is owned
by you and is protected by copyrights, trademarks, service marks, patents
or other proprietary rights and laws ("Intellectual Property")
and that you shall not infringe upon intellectual property rights of
any third party.
4.5 Links to third party Web sites
4.5.1 We do not endorse the content on any third-party Web sites, which
could be accessed from our Website. We are not responsible for the content
of any dealings with third parties who advertise on our Website, or
through participation in promotions, including the delivery of and the
payment for goods and service, or your use of third-party Web sites
is at your own risk and subject to the terms and conditions of use for
such Web sites. If you decide to access any of the third party sites
linked to this web site, you do so entirely at your own risk. In the
event that any of the terms contained herein conflict with the terms
of service or other terms and guidelines contained within any such Web
site, then the terms of service and other terms and guidelines for such
Web site shall prevail.
4.6 Web site may contain advertising and sponsorship. We will not be
responsible for an error or inaccuracy in the advertising or promotional
material.
4.7 You may enter into correspondence with or participate in promotions
of the advertisers showing their products or services on our Web site.
We are not responsible for the goods or services, terms, conditions,
warranties or conditions of such advertisers. The agreement or understanding
between you and such advertiser solely governs your relationship with
such advertiser.
4.8 The Service is provided on an "as is" and "as available"
basis. You agree that use of the Service is at your sole risk. We shall
not be liable for any action taken by you based on or relying on the
information provided in or by the Service.
4.9 You acknowledge that any material, information and/or data downloaded
or otherwise obtained through the use of the Service is done at your
own discretion and risk. You will be solely responsible for any damage
to your computer system or loss of data that results from the download
of such material and/or data.
4.10 You acknowledge that we neither endorse the contents of any communications
nor assume the responsibility for any threatening, libelous, obscene,
harassing or offensive material contained therein, any infringement
of third party intellectual property rights arising therefrom, or any
crime facilitated thereby.
4.11 No advice or information, whether oral or written, obtained by
you from or through the Service or any person shall create any warranty
not expressly stated herein.
4.12 You shall not :
4.12.1 use the Service to defame, abuse solicit, harass, stalk, threaten
or otherwise violate the legal rights of any person . You shall not
use the Service to distribute any information that promotes or contains
bigotry, racism, hatred, profanity or obscenity, promotes physical harm.
4.12.2 engage in any fraudulent, abusive or illegal activity, including
but not limited to any communication or solicitation designed or intended
to fraudulently obtain the password or any private information of any
person
4.12.3 use our Web site or Service to violate the security of any computer
network, crack pass words or security encryption codes, transfer or
store illegal material
4.12.4 reverse engineer, decompile, disassemble, copy , reproduce,
distribute, modify, transmit, perform, reproduce, publish or create
derivative works from or in any way exploit any of the Service in violation
of this TOS or the laws of any country
4.12.5 run any form of autoresponder, maillist or spam on our Service
or any processes that are run or are activated while you are not logged
on
4.12.6 distribute any downloaded file that you know, or reasonably
should know, cannot be legally distributed
4.12.7 reproduce, duplicate, copy, sell, resell or exploit for any
commercial purpose, or redistribute or publish the information, software,
products or Services provided by us or obtained from us without obtaining
our express, prior written consent. This restriction includes any attempt
to incorporate any information provided by us into any other directory,
product, or service
4.12.8 do any act that violates our intellectual property in the Service
4.12.9 cache or permit caching by any person.
4.12.10 do any act, including without limiting, running internet relay
chats or IRC bots , or any other acts that may cause the overload of
the servers or which will adversely effect the Service as provided by
us to anyone, unless there is an explicit written permission from us
to do so. Your Services will be stopped immediately if we are of the
opinion that your web-site is the cause of such server overload till
such a time as we feel that you operating your web-site will not adversely
effect our services.
4.12.11 Use the service to store and/or display and/or publish any
adult content, which without limitation Includes all pornography, erotic
images, or otherwise lewd or obscene content. The designation of "adult
content" is left entirely to our discretion.
5. Our Obligations
5.1 Except as warranted in this TOS, we expressly disclaim all warranties
of any kind, whether express or implied or statutory, including, but
not limited to the implied warranties of merchantability, fitness for
a particular purpose, data accuracy, validity, integrity, currentness,
adequacy & completeness, and any warranties relating to non-infringement
in the Service.
5.2 We make no warranty that the Service will meet your requirements.
5.3 We shall be not responsible or liable for the authenticity, accuracy,
completeness, errors, omission, typographic errors, disruption, delay,
interruption, failure, deletion, defect of any information etc in this
Service or Web site or any part thereof.
5.4 We shall not incur any liability direct or indirect, to you or
any third party, as a consequence of non-functioning of any equipment
belonging to you, any third party or us. We shall not be responsible
for any downtime of such equipment.
5.5 We shall not incur any liability, loss, claim, expense or costs
in relation to any unauthorized use of your credit card number or any
misappropriation of payments due to use of any Service on our Web site.
5.6 We do not warrant that the Service will be uninterrupted, timely,
secure, or error free; nor do we make any warranty as to the results
that may be obtained from the use of the Service or as to the accuracy
or reliability of the Service.
5.7 We clarify that there is no warranty of title, authority or non-infringement
in the Service. We make no representations or warranties, either express
or implied that the research, development, marketing, distribution,
use or sale of the Service will not infringe any patent, copyright or
other right of any third party.
5.8 We make no warranty regarding any service obtained or purchased
through or from any other service provider to whom we have provided
a link through the Service or any transactions entered into through
the Service.
5.9 We will not be liable for any virus that may enter your system
as a result of you using the Service. We make no guarantees to you or
third parties that the Service would be virus free. We will not be liable
for any direct, incidental or consequential loss, which may be caused
to you as a result of the your use of the Service.
5.10 In the event the server or the Domain Name Server may need to
be changed, reconfigured or for any similar reason there is any delay,
loss or damage to, the Service, or any data or information it is agreed
that we will in no circumstance be responsible for any such loss, delay
or damage to You. It is agreed that such events as mentioned above may
cause you some inconvenience and/or damage, but at no point of time
will you hold us responsible for the inconvenience or damage caused
to you.
5.11 We shall be neither responsible nor liable for any deficiency
that may be caused to your Service or any External pointing service
that may be caused due to the change of your RD for any reason whatsoever.
In the event you are planning of changing your RD then you undertake
to furnish this RD to us at least [Note: Please provide the specific
time period] days in advance of the days in which you are planning to
make the actual changes to your RD and we are to be given at least [Note:
Please provide the specific time period] days before which we
are to make the required changes in order to provide you with the Service.
5.12 We shall not be held responsible for any loss or damage caused
to you because of the actions of any employee or any person who acts
beyond his/her authority and who may be associated with the Company
now or in the future and who may have access to Registration Data relating
to you.
5.13 We are not liable to keep any back up of the information loaded
on the web space provided by us. You will be solely responsible for
the file backup. At no point of time we will be responsible for any
data losses.
6. Ancillary Software
6.1 We may provide software to you for use in support of the Services
(''Ancillary Software''), including, but not limited to
6.2 Ancillary Software is licensed to you under this agreement exclusively
for use with the Services and for no other purpose.
6.3 If you receive Ancillary Software from us, you agree to abide by
any additional licensing provisions that may be applicable in respect
of such software. Specifically, you agree to abide by the provisions
of the Software license agreement provided with the Ancillary Software,
you agree to click on the links to, and familiarize yourself with, the
terms of service of the Ancillary Software.
7. SMTP Services
7.1 We may allow you to use our SMTP Servers for mail relaying. However,
mass/bulk mailing is not allowed. In case of overloading, we reserve
right to refuse SMTP Services to you.
8. Domain Name Forwarding and Redirection Services
8.1 This Service may be provided by us free of cost or at additional
charges as may be specified by us at the relevant time.
9. Domain Name registration
9.1 For registration of the Domain Name you will be required to fill
up the Domain Registration Form from our website or MyDomainRedirect.com and provide us the
Application Tracking number ("ATN"). Domain Name will be registered
only after payment is received in full.
9.2 Domain Name requested for by you may not be available at time of
registration although system may show it as available at time
of application. We shall not be responsible
for any consequences arising due to such problem.
10. Domain Name Renewal
10.1 Domain Name will be renewed only after payment is received in
full.
10.2 We may not be able to renew Domain Names, which have expired.
Therefore, the application and payment for renewal should be made before
the expiry date of the Domain Name. However, we may not be able to renew
the Domain Name if the Domain Name Billing Contact is not with us and
domain name expiry date is within 15 days from the date of the application.
10.3 In the event we are not able to renew the Domain Name we will
refund the full renewal charges after deducting handling/bank/credit
card charges.
11. Domain Name Transfer
11.1 In case of transfer of Registrars of Domain Name transfers, we
will apply for transfers once we receive payments in full. The Change
Registrar process can take as few as 10 days. Once you've submitted
your request, we will send an e-mail message to the Administrative Contact
listed with the current registrar of the domain name requesting authorization
for the registrar transfer. The Administrative Contact has Ä days
to respond to the e-mail message. Once the Administrative Contact authorizes
the registrar change, it takes Ä days to process the request. If
the Administrative Contact doesn't authorize the request or doesn't
respond within the allotted time, your transfer request is cancelled.
11.2 The Domain Name shall not be transferred if (i) it has expired,
(ii) if the Domain Name is locked, (iii) dues are pending to the existing/previous
registrar, (iv) the Domain Name is due for renewal, (v) it is a newly
registered Domain Name and 75 days have not elapsed from the date of
its registration.
12. Dedicated Server
12.1 When we assign a Dedicated Server to you following provisions
shall apply :
12.1.1 You shall manage the Dedicated Server assigned to you. OR
12.1.2 We shall manage the Dedicated Server if you want us to manage
the same and we shall install our own software on the Dedicated Server.
You shall not get root access and complete management of the Dedicated
Server is done by us. However, complete server resources can be used
by you including chat rooms etc. In case, if you installs any software
or asks us to install any software, the software license must be purchased
by you. We will not be responsible and you shall take the responsibility
for pirated software or software without license and you shall indemnify
us in respect of any consequences arising out of use of such pirated
or unlicensed software.
13. Limitation of liability
13.1 You agree that we, our employees, directors etc., shall not be
liable for any direct, indirect, incidental, special or consequential
damages, (including, but not limited to, damages caused by any virus,
personal injury, loss of profits, data, business interruption, loss
of privacy, or any other pecuniary loss) resulting from the use/delivery/performance
or the inability to use/deliver/perform the Service or for cost of procurement
of substitute goods and repair & correction services or resulting
from the Service subscribed to or obtained or messages received or transactions
entered into through or from the Service or resulting from unauthorized
access to or alteration of your transmissions or data, even if we have
been advised of the possibility of such damages.
13.2 You agree that we shall not be liable for any damages arising
from interruption, suspension or termination of Service, including but
not limited to direct, indirect, incidental, special, consequential
or exemplary damages, whether such interruption, suspension or termination
was justified or not, negligent or intentional, inadvertent or advertent.
13.3 In no event will our liability for any claim, whether in contract,
tort, or any other theory of liability, exceed the greater of the amount
actually paid by you for subscribing to the Service, if applicable,
or Rupees 100.
14. Indemnification
14.1 You agree to indemnify and hold us harmless from any claim or demand,
including reasonable attorney's fees, made by any third party due to
or arising out of : a. your use of this Web site, the Service, or the
violation of this TOS, any intellectual property or any other right
of any person or entity by you. b. the violation or due to the or any
acts or omissions of any of the terms and conditions of this TOS or
the agreement between you and the End User.
15. Termination and consequences
15.1 If you violate any of the terms of the TOS or we have grounds
to believe that you have violated any term of this TOS, we may at any
point of time, with or without sufficient cause either temporarily or
indefinitely terminate your access to the Service or any part thereof
without waiving any other rights.
15.2 It is agreed that in the event we terminate your Service because
you do not make the payments (as specified in the Service Registration
Form) on a timely basis, we have the right to suspend the Service immediately
and take such other steps as may be permissible.
15.3 If you provide any information that is untrue, inaccurate, not
current or incomplete, or we have reasonable grounds to suspect that
such information is untrue, inaccurate, not current or incomplete, we
have the right to suspend or terminate the Service (or any portion thereof).
15.4 We have the sole discretion to discontinue the Service indefinitely
if in our opinion your web-site is the cause of any activity that could
adversely effect us in anyway
15.5 You also agree that your sole remedy under this TOS is cancellation
of the Service.
16. Miscellaneous
16.1 This TOS is governed by the laws of the Republic of India. You
consent to the exclusive jurisdiction and venue of courts in Mumbai,
India in all disputes arising out of or relating to the use of this
Web site or Service. Use of this Web site is unauthorized in any jurisdiction
that does not give effect to all provisions of this TOS, including without
limitation, this paragraph.
16.2 You agree that no joint venture, partnership, employment, or agency
relationship exists between us as a result of this TOS or use of this
Web site.
16.3 If any part of this TOS is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid
or unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision
and the remainder of the TOS shall continue in effect.
16.4 This TOS constitutes the entire agreement between us with respect
to this Web site and Service and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral or written between
us with respect to this Web site and Service.
THE FOLLOWING TERMS ARE ESPECIALLY FOR THOSE PERSONS WHO MAY BE RESELLING
THE WEB SPACE THAT THEY ACQUIRE FROM US TO A THIRD PARTY. THE RESALE
OF ANY WEB SPACE SUPPLIED TO YOU CAN ONLY BE DONE AFTER OBTAINING OUR
WRITTEN APPROVAL AND AFTER HAVING MADE PAYMENTS IN ACCORDANCE WITH THE
SRF AND THE TOS.
17. Terms
17.1 We agree to supply you with the amount of web space as purchased
and as specified by you in the SRF. Additional space is available and
prices for the same will be as published at the time of request.
17.2 You shall ensure that the End User agrees to comply and complies
with all the clauses 4, 8, 9, and 10 of the TOS hereinabove and for
that purpose you shall obtain their signature in writing or any other
legally acceptable method on the agreement between you and the End User
which incorporates such terms and conditions.
17.3 You will notify the End User that in the event of any infringement
or violation of any of the TOS and he/she will be required to take remedial
action within a period of 48 hours.
17.4 You and the End User are responsible to us for retaining copies
of their files, as we do not guarantee that an updated backup will be
available. Back up may not be available unless you subscribe for the
same separately.
17.5 Any decision relating to space hosted by us is to be made by us
and is final.
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